Computer Scrolling By Itself
Thank you for joining HP Forums.I'll be glad to help youAs I understand your laptop continuously scrolls down,No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:Did you check if the touchpad is stuck? Have you disabled the touchpad and check if the scrolling continues?Have you attempted to try with an alternate mouse to check if that works?If you haven't, Please attempt using an alternate/external mouse.(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure,However, if the external mouse doesn't work either, it could be a software/driver issue).Uninstall and reinstall the drivers for your mouse:Go to the Device Manager and select your mouse. Uninstall it and then restart your computer.
During restart, your mouse driver will automatically be reinstalled.1. Click on Start and type ‘Device Manager’.2. Click Device Manager.3. Click + sign next to Mouse.4. Right-click on mouse entry and choose 'uninstall'.5. Restart your computer.Let me know how that pans outfeel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,And Have a great day Ahead!
A malfunctioning computer is one sure way to ruin an otherwise productive day. If your computer has started scrolling on its own, it could prevent you from performing the simplest tasks. For the past week my screen keeps scrolling by itself. I have check the up arrow and the page up buttons and cleaned them and also ran a virus check that came up clean. The thing is that it only scrolls up. Sometimes it doesn't until I touch the down arrow to scroll down, but when I do it automaticlly scrolls up. I tried to fix it but I am thinking it might have something to do with my touch. Windows keeps scrolling up - posted in Windows 10 Support: Hi, I have a weird problem that started somewhere in the last few weeks.
Actually we did all that and even more!. But am glad we found the problem: it was the page down button!!!!! It seems it was pressing itself or maybe something is stuck under it i dont know because even merely rubbing on it gently without really pressing it caused unstoppable scrolling ( just imagine that) - charges maybe. But i got online and searched for how to disable the pg dn button and i got an answer, though it involved typing some binaries i didnt understand into the registry editor but it worked and the scrolling has completely stopped. But out of curisity I still want to ask if you got a better solution, although i dont think i will ever need that button Inever used it. Thank you for responding,It's great to have you backI'm glad you found a solution to that concern,That said, HP recommends you replace the keyboard if you have any keys that are loose and causing issues as the one you had to go through, you could replace parts either on the or by simply contacting HP using the below instructions (if need be) -HP Support can be reached by clicking on the following link:(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.(3) Once completed click the 'Show Options' icon on the bottom right.(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.'
Computer Scrolling By Itself Hand
A case number and phone number will now populate for you.They will be happy to assist you immediately.If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.Keep me posted,If the information I've provided was helpful,give us some reinforcement by clicking the solution and kudos buttons,that'll help us and others see that we've got the answers!Good Luck.